To keep expectations clear, please read the following policies before you hire Rebecca. You are encouraged to contact Rebecca with any questions about these policies. Policies are subject to change without notice, but every effort will be made to accommodate current clients fairly.
Payment policy:
My fee is due when my services are rendered. For home visits, you will need to pay me before I leave your home. You can swipe a debit or credit card on my Square card reader, or you can pay with a personal check or cash. For a video consult, you will need to pay me before our consult takes place; I will use Square to send you an invoice, which you can pay online.
At this time, I am not an in-network provider with any insurance company, and I do not bill insurance on clients’ behalf. I will provide a superbill showing what you paid me and for what services, which you can submit to your insurance company for reimbursement. Under the Affordable Care Act, all basic health insurance policies are required to cover lactation care. However, insurance companies have a lot of leeway in determining what they consider to be reimbursable lactation services and how much they will pay for them. I cannot guarantee that your insurance policy will reimburse you for my fee, in full or in part.
Travel policy:
Home visit fees include up to ten miles of travel one-way from my home in Davidson. If you live further than ten miles from me, I charge fifty cents per mile above the included ten miles one-way. I will calculate mileage as mapped by the most direct route by Google Maps, not “as the crow flies” and will itemize that expense on your receipt.
Communications policy:
I welcome potential and current clients to contact me by e-mail, phone, text, or private message (via Bright Star Lactation’s Facebook page) any time, day or night. I mute notifications when I am sleeping, so you won’t disturb me if you reach out in the middle of the night. I will respond to messages as soon as possible, and I invite you to contact me again if you don’t hear back from me within twelve hours.
Due to privacy protection laws, I cannot ask health-related questions or discuss those matters by text or private message. Out of respect for the value of my time, I will not engage in lengthy discussion of breastfeeding concerns by email or by phone (except for the follow-up phone calls after a home visit as described above.) In general, think of pre-visit phone calls and all text or private messages as intended for brief, mostly logistical exchanges. If you need to speak with me in-depth, for more than 10 minutes or so, then you’ll need to purchase a video consult or home visit.
